Privacy Policy
1. Data Protection at a Glance
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you.
2. Responsible Party
The responsible party for data processing on this website is:
berner HU Service UG
Goerdelerstr. 8
31303 Burgdorf
Phone: 05136 959510
Represented by: Mr. Joachim Berner
3. What Data Do We Collect?
We only collect personal data when you voluntarily provide it to us:
Contact Forms
When you use our contact form, we collect: Name, email address, phone number (optional), and your message.
Damage Reports
When submitting a damage report, we collect: Personal information (name, address, contact details), vehicle information, damage photos, damage description, and insurance information.
Browser Storage (localStorage)
We store your display preference (light/dark mode) in your browser under the key 'svberner-ui-theme'. This information never leaves your browser.
4. How Do We Use Your Data?
Your data is used exclusively to process your inquiries and create expert reports. We do not use your data for marketing purposes, tracking, or profiling.
5. Where Is Your Data Stored?
Your data is securely stored in our database, which is hosted by Supabase (a GDPR-compliant service provider). Uploaded photos are stored encrypted in secure cloud storage. All data is stored on servers within the European Union.
6. Cookies and Tracking
This website does not use cookies for authentication, tracking, or marketing. We do not use analytics tools like Google Analytics. We do not use advertising cookies or social media tracking pixels. The only local storage is via localStorage for your display preference (light/dark mode).
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access to your stored data (Art. 15 GDPR)
- Correction of incorrect data (Art. 16 GDPR)
- Deletion of your data (Art. 17 GDPR)
- Restriction of processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Object to processing (Art. 21 GDPR)
To exercise these rights, please contact us at info@svberner.de
8. Data Retention
We only store your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form data is deleted after processing your inquiry, unless there are legal retention obligations. Damage reports and expert opinions are stored in accordance with legal retention periods.
9. Data Security
We use technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. These include: SSL/TLS encryption for data transmission, encrypted database storage, and regular security updates.
10. Disclosure to Third Parties
We do not disclose your personal data to third parties unless: You have expressly consented, there is a legal obligation, or it is necessary for contract fulfillment (e.g., forwarding to insurance companies in the context of claims processing).
11. Contact for Privacy Questions
If you have questions about data protection or wish to exercise your rights, please contact:
Phone: 05136 959510
12. Changes to This Privacy Policy
We reserve the right to update this privacy policy to ensure it always complies with current legal requirements or to implement changes to our services. The new privacy policy will apply to your next visit.
Last updated: January 2025